FAQ

1. How do I pay Cash on Delivery (COD)?

You can pay through Cash on Delivery (COD) for transactions up to Rs. 15,000. Once all items you wish to purchase have been added to your cart, follow the steps below to pay with COD:

  • Click ‘Proceed to Checkout’
  • Fill in the ‘Billing Information’ and ‘Shipping Method’ forms
  • In the Payment Information form, select “Cash on Delivery”
  • Click on “Confirm Now.” Note your Order Number which will be provided to you on the “Thank You” page
  • Your package will be delivered via LCS courier before or on the expected delivery date
  • You’ll be asked for the required amount in cash at the time of the delivery and will be provided with a receipt along with your purchase.

2. Are there any additional charges for cash on delivery for e.g. Cash handling charges?

There are no additional charges for Cash on Delivery.

3. In how many destinations is this service available?

The COD service is available all over Pakistan. COD is not available internationally.

4. If there are multiple items ordered, will they be delivered at the same time? If not, then will the payment be in portions or otherwise?

In cases where multiple items are ordered, typically we ship all the items in one package. The payment for the order will always be in full at the time of delivery. Customers will be notified in case of any exceptions, and payments will be adjusted accordingly.

5. Do shipping charges vary with the weight of the order?

  • As per courier arrangements, the cost of shipping increases with the weight of the order.
  • Shipping is free on orders of 2000/- or more.
  • Rs.150 is a fixed shipping charge for orders less than 2000/-

6. How many times will the courier agent attempt to deliver my order in case I am unavailable to receive it?

Our delivery agents make two attempts to deliver a parcel. Kindly ensure that the address, country, and area code is mentioned clearly while placing an order. On the second failed attempt, the item will be returned to us.

DELIVERY OF ORDER

1. What is the delivery time?

Order delivery takes 3-5 days, depending on the size and availability of the product. Orders are processed before 1 PM on a working day and are generally scheduled for delivery the following working day.

2. What could be the reasons for the delayed delivery of my order?

Timely delivery is subject to the availability of stocks and payment authorizations.

3. What are the delivery charges?

Shipping charges are PKR 150 fixed all over Pakistan. Rivaj Men’s Wear provides free shipping for orders above PKR 2,500

4. Are there any restricted areas where the delivery can be a hassle?

Currently, we are unable to ship to any PO Box, military, protected area/location. Shipping charges for failure of attempted delivery to the restricted areas will be borne by the buyer. Please note that we are unable to publish all the restrictive measures imposed by the country of delivery as this is dependent on the country’s customs and restrictions.

5. Is there any possibility of splitting the order in case of the unavailability of part of the order?

We typically ship all items in one order together. Customers will be notified in case of any exceptions and payments will be adjusted accordingly.

6. How do I check the delivery status?

All items sold on Rivaj Men’s Wear Shop are delivered through reputed courier partners. You will be provided a Tracking ID for your order through email. You may also track the status of your order on our website with the help of the Order ID provided to you at the time of order placement.

7. What means do you use to deliver the order?

We ship all over Pakistan through our courier partners TCS, and internationally through DHL.

PAYMENTS

1. How shall I make a payment?

Following are the payment options available for your convenience:

  • Cash On Delivery (COD)
  • Cards (Visa Debit/Credit, Master Debit/Credit, American Express)

3. Can I make the payment in cash?

Yes. Our Cash On Delivery (COD) service enables you to do that.

4. Do I have to pay any taxes on the order I place?

No, you do not have to pay any additional tax on the order you place. All applicable taxes are included in the actual product price.

SHIPPING

1. Does the price of the order include shipping?

We offer fixed shipping at PKR 150 across Pakistan.

2. What are the shipping charges?

We offer fixed shipping at PKR 150 across Pakistan.

3. Is every item eligible for international shipping?

No, A few items cannot be shipped internationally.

4. How much time do you take to ship internationally?

It normally takes us 8-10 working days to deliver international orders.

5. Does the order shipped abroad include any additional duties or taxes?

Typically, there are no additional charges. However, on certain occasions, international orders are delivered at different shipping rates.

6. What manner of shipping do you use?

We ship all over Pakistan through our courier partners Leopards, and internationally through DHL. We only use express delivery and packages typically arrive in 3-5 days.